Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at johnlujano17@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at johnlujano17@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johnlujano17@gmail.com.

 Return & Repair Policy

We have a 7-day return policy for defective products, which means you have 7 days after receiving your item to report any defects and request a return or refund.

To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return or file a claim, please contact us at support@horologywatchandjewelry.com.
Returns must be approved before sending any item back. Items sent without prior authorization will not be accepted.

If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

 Repairs & Service Warranty

We offer professional luxury watch repair services backed by our service standards:

Repair Warranty

  • All watch repairs include a 6-month warranty for work explicitly listed in the repair agreement.

  • This warranty applies only if the issue is directly related to the service provided.

  • We do not accept returns or issue refunds for dissatisfaction with repair results if the service was completed to industry standards.

  • Warranty must be noted clearly in the repair invoice to apply.

 Watch Warranty

All watches sold through our store include a 3-month mechanical warranty.

This warranty covers internal manufacturing defects only. It does not cover:

  • Damage caused by water, impact, or misuse

  • Normal wear and tear

  • Modifications or unauthorized repairs

  • Cosmetic issues after use

Defective items must be reported within 7 days of delivery to be eligible for a refund or replacement.

 Return Address

Once your return is approved, we will provide the correct return shipping address in Los Angeles, CA.
Please do not send items without first requesting a return.

 Non-Returnable Items

We do not accept returns on:

  • Customized or special-order items

  • Items marked as final sale

  • Gift cards

  • Watches returned outside of the 7-day defect window

  • Repair services completed and documented

 Exchanges

Need a different item? The fastest way is to return the product (if eligible), and make a new purchase once the return is accepted.

 Damaged or Incorrect Orders

Please inspect your package upon arrival.
If the item is damaged, defective, or incorrect, contact us immediately at support@horologywatchandjewelry.com with photos so we can evaluate and correct the issue.

 Refunds

Once we’ve received and inspected your return, we’ll notify you about the status.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to post the refund.

If it has been more than 15 business days since your return was approved and you haven't received your refund, contact us at support@horologywatchandjewelry.com.